Cancellation and Refund Policy

Cancellation and Refund Policy

Last updated: 14 Apr 2025
Thank you for shopping at https://botssagency.com
We are committed to providing high-quality services and ensuring customer satisfaction. This Cancellation and Refund Policy is designed in accordance with the guidelines issued by the Reserve Bank of India (RBI) to ensure transparency and fair service.

1. Cancellation Policy

* Customers may cancel their service or order within 60 days from the date of purchase.

* To initiate a cancellation, please contact our support team via support email or contact number with your order details and reason for cancellation.

* Once a cancellation request is received, it will be reviewed and acknowledged within 5 business days.

2. Refund Policy

* Services are eligible for a full refund if cancelled within 60 days from the date of purchase.

* Refunds will be processed using the original method of payment.

* Once approved, the refund will be credited to your account within 7–10 business days, in accordance with RBI guidelines and standard banking timelines.

* Refunds will not be processed for requests made after the 60-day window.

3. Exceptions

* Certain services may be marked as non-refundable or may carry specific refund terms. These will be clearly stated at the time of purchase.

* In cases of suspected fraudulent activity, we reserve the right to withhold or refuse a refund in compliance with RBI and KYC norms.

4. Dispute Resolution

* If you face any issues with our refund or cancellation process, please write to us at support email or WhatsApp number. We aim to resolve all disputes fairly and promptly, adhering to RBI-mandated customer grievance redressal timelines.

** Note: This policy may be updated periodically to remain compliant with RBI notifications or changes in our operational practices. We recommend reviewing it regularly.